Frequently Asked Questions
Adoptions
Each certificate is personalised to the recipient’s name and therefore takes time to print. We aim to get your order to you ASAP, but please allow at least 14 workings days.
Apologies, currently we are just offering adoptions within the UK.
If you have made a generic donation, we will apply the funds to the care of the animals if you have donated for a specific item such as hay, straw, pellets or a farrier treatment we will use the funds to pay for those items.
Currently, we have over 115 Donkeys and Mules for whom we care.
Your money goes towards their care which is why it is so much appreciated. We use the funds for feed, bedding, vet treatments, farriers, shelters, and so much more.
We use 2nd class delivery for postage. We are conscious of keeping costs our admin cost to a bare minimum.
In the unfortunate event that you still haven’t received your adoption pack there may be a problem.
Please send us an email ([email protected]) or call us ( 01835823468) and we will get this issue sorted for you.
Yes, we can send your gift direct to the recipient named on your order or directly to you.
Should you wish for the adoption pack to be sent to yourself in your recipient’s name, please leave the recipient’s address blank.
There are various ways in which you can help.
By adopting or donating to The Scottish Borders Donkey Sanctuary you directly contribute to the care of the animals.
There are various methods of donation.
We accept gift by adoption, a one-off donation, and direct debit monthly contribution, donation for treatment or supplies.
Yes! You can purchase an adoption during your visit, but you must fill in a sponsorship form, which are in our shop, and it will be posted out within one week.
Visiting
We love all animals here. We would ask that you keep your dog on a leash at all times and in the unfortunate instance that your dog gets too excited around the animals we would ask that you place them in your vehicle during your visit.
We currently operate under a booking system. Tickets can be purchased through the ‘Plan Your Visit’ section of the website.
Of course, we allow you to feed the animals. You get a free scoop of donkey nuts with your ticket and additional scoops can be purchased on-site. We do not advise you to hand-feed the animals as they can occasionally nip. Please always use the scoops provided as we will not be held responsible should you get a little nip.
We allow you to bring carrots but request that you do not feed the animals as it causes stress to the others not getting any.
Yes, further information on this can be provided by emailing [email protected].
You will receive a confirmation that your payment has gone through.
If you do not receive the confirmation, please contact us so that we can check the progress of your order.